Summary: Reporting to the Patient Care Manager, this position actively participates as a member of the Patient Centered Medical Home Team by providing clinical support to the health care professionals to ensure the delivery of quality health care to patients. This position performs direct technical nursing care and functions in accordance with the plan of care to administer well and acute care, and chronic illness care to patient of all ages. Promotes the mission and philosophy of providing quality health care and related services to the medically underserved. Ensures compliance with all corporate and clinical policies and procedures, as well as the mission and values of the organization.

Principle Duties and Responsibilities:
• Ensures all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
• Promotes and participates in Patient Centered Medical Home activities by promoting the clinic’s integrated healthcare model in order to achieve and maintain level 3 NCQA PCMH recognition.
• Actively participates in nursing care provided to the patients by participating in morning huddles, performing chart prep and utilizing programs such as Azara and dot phrases to ensure patient care consistency.
• Prepare patients for examination by assisting with vital signs, interviewing patients and completing their health history, and accurately documenting notes in patient records.
• Accurately collect, process and maintain medical record data in collaboration with the health care team to facilitate the availability of ongoing patient information in a timely manner.
• Perform EKG testing, POC, immunizations, injections, minor procedures and assists with Medicare wellness visits and specimen collection, as directed by the Pod RN.
• Review patient medications, update medication lists, and add prescription information to the medication list. Administers medication including oral, Sub Q, and IM. Chart prescription refills in the patient record or phones prescription(s) into a pharmacy under the direction of the patient’s provider and per protocol.
• Participates in mandatory annual in-services, certification and educational programs to maintain competency and maintain certification.
• Ensures HIPAA compliance at all times by adhering to patient rights, safety, privacy, and confidentiality procedures and protocols.
• Assists with maintaining immunization storage, cleaning of medical equipment, requesting supplies, cleaning patient exam rooms, cleaning lab equipment, disposing of medical waste appropriately and keeping work area clean and free of clutter.
• Complies with all governmental rules and regulations regarding OSHA, CLIA, Blood borne Pathogens, etc. Complies with all safety rules and precautions recommended by the Chief Medical Officer and/or the Director of Clinical Operations.
• Performs other duties as assigned.

Essential Job Functions:
The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee in this position must be able to perform the essential job functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable an employee with disabilities to perform the essential functions of the job, absent undue hardship.

• Maintain body equilibrium to prevent falling when walking, standing or crouching; ability to repeatedly bend body downward and forward by bending spine at the waist for up to ten hours per day.
• Ability to detect specific noises and proper equipment operation, detect and understand what coworkers/patients are saying in normal conversation and communicate with individuals utilizing the telephone by displaying the ability to hear and speak clearly.
• Ability to maintain a stationary position for 25% of the time.
• Ability to converse clearly with patients, co-workers and the general public using the English language. Must be able to understand, adhere to and communicate routine, factual information and apply oral and written instructions or other information, in a timely manner.
• Capable of physically transporting items weighing 5 to 25 pounds.
• Use upper extremities to press against something with steady force in order to thrust forward, downward, or upward for up to ten hours per day.
• Substantial movements of the wrists, hands, shoulders and/or fingers for sustained periods of time.
• Must have the visual acuity to accurately detect and read computer screens, distinguish color coding, and discern fine print and/or normal type size print.
• Capable of meeting attendance requirements.
• Ability to move about the facility to greet and room patients, access supplies, and other duties that require movement on foot for prolonged periods of time.
• Constantly operates a computer, office equipment and/or other medical equipment to collect and monitor patient data, report patient data and patient needs. Has the ability to pick, pinch, type or otherwise work primarily with fingers rather than with the whole arm.
• Possess the cognitive ability to add, subtract, multiply, divide and to record, balance and check for results for accuracy.
• Capable of communicating effectively and politely with co-workers, patients and the general public; able to compose letters, emails and basic reports and/or orally communicate medical information.

Job Requirements:
Education:
• Successful completion of a high school diploma or a G.E.D. program
• Successful completion of a Certified Medical Assistant program.
Experience:
• Graduation from a Certified Medical Assistant school.
Skills:
• Basic data entry skills, basic typing, filing, organizational skills.
• Ability to handle workload in stress filled environment without producing errors.
Knowledge, Skills and Abilities Required:
• Knowledge of patient care charts and patient histories.
• Knowledge of patient evaluation and triage procedures.
• Knowledge safety, environmental, and/or infection control methods.
• Knowledge of HIPAA regulations and compliance requirements.
• Knowledge of computer systems and applications, such as Microsoft Office 365
Certificate/License:
• Medical Assistant Certification or Registered required.
• CPR