Accessibility Statement

Accessibility Statement for Cass Family Clinic

Cass Family Clinic is committed to providing a website that is accessible to the widest possible audience, including patients, caregivers, and visitors with disabilities. We are actively working to improve the accessibility and usability of our website and to support access to healthcare information and services.

Accessibility standards

We strive to conform our website to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are widely recognized as the industry standard for digital accessibility. These guidelines are designed to improve access for individuals with a wide range of disabilities.

We also seek to provide access consistent with the principles of the Americans with Disabilities Act (ADA), Section 1557 of the Affordable Care Act, and other applicable federal and state laws governing nondiscrimination in healthcare.

Commitment to patient access

We recognize that access to health-related information is essential. Our goal is to make reasonable efforts to ensure that individuals with disabilities can access important information about our services, providers, locations, and patient resources through our website or alternative means.

This website is not intended to replace direct communication with healthcare professionals. Patients requiring immediate assistance should contact us directly or seek emergency care.

Good faith efforts

Cass Family Clinic has taken and continues to take reasonable steps to improve website accessibility, including:

• Incorporating accessibility considerations into website design, development, and content updates
• Periodic evaluation and testing of website functionality and content
• Efforts to support compatibility with commonly used assistive technologies (e.g., screen readers)
• Ongoing remediation of identified accessibility issues

Accessibility is an ongoing effort, and improvements are made on a continuous basis.

Limitations and disclaimer

Despite our efforts, some content, features, or functionality of the website may not be fully accessible or may not function as intended with all assistive technologies or devices. This may occur due to factors including, but not limited to:

• Legacy content or archived materials
• Technical limitations
• Variability in assistive technologies and user environments
• Third-party content, tools, or integrations

We do not warrant or guarantee that all content will be fully accessible at all times or in all circumstances.

Third-party content

This website may include third-party applications or links to external websites (such as patient portals, billing platforms, or scheduling tools) that are not controlled by Cass Family Clinic. We are not responsible for the accessibility of third-party content but encourage our vendors and partners to support accessibility standards.

Feedback and accommodation requests

We welcome feedback regarding the accessibility of our website. If you encounter an accessibility barrier or need assistance accessing information or services, please contact us using the form on the right or call (269) 445-3874.

If you need assistance with patient care, appointments, or medical information, please use the appropriate contact channels listed on our website or contact our office directly.

When contacting us about accessibility, please include:

• The webpage URL or description of the content
• A description of the issue encountered
• The assistive technology and/or browser used, if applicable

We will make reasonable efforts to respond promptly and to provide information or services in an accessible format, as required by applicable law.

Compatibility

This website is intended to be compatible with recent versions of major web browsers and commonly used assistive technologies. However, we do not guarantee compatibility with all systems or environments.

Ongoing improvements

Accessibility is an ongoing process. Cass Family Clinic will continue to evaluate and improve accessibility as part of our commitment to equitable access to healthcare information and services.

We reserve the right to modify this Accessibility Statement at any time.

Statement date: April 2, 2026